Refund policy

LashliftCo — Return & Refund Policy

www.lashlift.store 

Introduction

We want every LashliftCo order to make you smile. This policy explains exactly when we can help with a return, refund, or replacement — and what we need from you to make it happen quickly.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at lashliftco.store@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at lashliftco.store@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tabrezjethu2@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at lashliftco.store@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at lashliftco.store@gmail.com. 


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lashliftco.store@gmail.com.

Please read before ordering: Our products are beauty consumables (serums, lash solutions, applicators). Once opened or used, they cannot be accepted back for hygiene reasons. Please read the full product description and reach out on WhatsApp if you have any questions before placing your order.

1. At a Glance — What We Cover

Situation Covered? Time Limit
Item arrived damaged / broken ✅ Yes — refund or replacement Report within 24 hrs of delivery
Wrong product delivered ✅ Yes — replacement or refund Report within 24 hrs of delivery
Item lost / not delivered ✅ Yes — after investigation Raise after 20 days of no update
Significant delay (15+ days past estimate) ✅ Yes — resend or refund Contact us anytime
Missing item or accessory in package ✅ Yes Report within 24 hrs of delivery
Opened / used product ❌ No —
Change of mind / dislike ❌ No —
Buyer ordered wrong variant / size ❌ No —
Wrong address provided by buyer ❌ No —
COD refused without valid reason ❌ Not covered Account flagged

2. Important — Please Do This Before Ordering

To avoid disappointment and unnecessary return requests, we ask you to:

  • Read the full product description, size/volume details, and ingredients on the product page.
  • View all product photos — we show every angle, every item in the kit, and packaging.
  • If you are unsure about anything, WhatsApp us before ordering. We reply fast.
  • Double-check your delivery address, name, and phone number before confirming payment.
  • For COD orders — ensure someone is available at the address to accept the package.

3. What We Cover & How

Damaged Product

If your product arrives physically damaged or broken:

  • Do not open or use the product.
  • Record a video while opening the package — this is the strongest evidence.
  • Take clear photos of the damaged item AND the outer packaging.
  • Contact us within 48 hours of delivery with your order number + photos/video.
  • We will arrange a free replacement or issue a full refund within 5–7 business days.

Wrong or Missing Item

If you received a different product than what you ordered, or an item/accessory is missing:

  • Photograph everything inside the package within 48 hours of delivery.
  • WhatsApp us your order number and photos. We will dispatch the correct item immediately.

Order Not Delivered

If your tracking shows delivered but you have not received the package:

  • First check with neighbours, building security, or alternate drop-off points.
  • If still not found — contact us. We will raise an investigation with the courier.
  • If the courier confirms non-delivery, we will reship or refund in full.
  • If tracking has not updated for 20+ days, contact us immediately and we will escalate.

Significant Shipping Delay

Estimated delivery is 5–10 business days for most Indian pin codes. If your order is more than 15 days beyond the estimated date with no delivery:

  • Contact us and we will either resend the order or issue a refund.
  • Delays caused by natural disasters, government restrictions, or courier strikes are outside our control — we will still do our best to help.

4. What We Do Not Cover

We cannot process returns or refunds in the following situations:

Situation Reason
Change of mind / dislike Beauty products cannot be resold once opened. Please be sure before ordering.
Opened or used products For hygiene and safety, used products cannot be returned.
Buyer ordered wrong item or variant Please double-check size, shade, and kit type before confirming.
Wrong address entered by buyer We ship to the address you provide. Re-delivery charges are your responsibility.
Unusual smell (normal for product) Lash lift solutions have a distinct chemical smell — this is normal and safe.
Minor colour variation from photos Screen colours may vary slightly. This is not a defect.
Claim raised after 48 hours Evidence must be submitted within 48 hours of delivery — no exceptions.

5. Cash on Delivery (COD) — Special Terms

⚠️ Do not refuse a COD delivery without contacting us first.

Refusing delivery without a valid reason costs us courier return fees and affects our ability to keep prices low. Accounts with repeated unexplained refusals will be restricted to prepaid orders only.

If you have a genuine reason to refuse delivery (e.g. package is visibly damaged, tampered, or seal is broken):

  • Refuse the package AND photograph/video it clearly before handing it back to the courier.
  • WhatsApp us within 24 hours with your order number and the evidence.
  • We will reship or refund once we confirm with the courier.

💡 Prepaid orders get priority processing. Orders paid via Razorpay (UPI, card, net banking) are processed faster, shipped sooner, and are eligible for all refund methods. We recommend prepaid for the smoothest experience.

6. How to Raise a Return / Refund Request

  1. Contact us within 24 hours of delivery. WhatsApp is the fastest channel.
  2. Share your order number (found in your confirmation message or email).
  3. Attach clear photos or a video showing the issue — damaged item, wrong product, or missing accessory.
  4. Our team reviews your request within 24–48 business hours and proposes a resolution.
  5. Refund or replacement is processed after confirmation — no need to physically return the product in most cases.

Contact us:

7. Physical Returns

In most cases, we do not require you to send the product back. We resolve disputes based on photo or video evidence.

If a physical return is ever required (rare cases only):

  • We will provide the return address and a prepaid label if the issue was on our side.
  • Products must be unused and in original packaging.
  • Return must be initiated within 7 days of our return approval.

8. Refund Timeline & Methods

Payment Method Refund Timeline
Razorpay — UPI / Card / Net Banking 5–7 business days to original source
Cash on Delivery (COD) 3–5 business days via UPI or bank transfer
Store Credit Instant — valid for 12 months on lashlift.store
Replacement / Resend Dispatched within 1–2 business days after approval

Shipping charges are non-refundable unless the error was on our side.

9. Order Cancellations

You may cancel your order within 12 hours of placing it, provided it has not yet been dispatched.

  • To cancel: WhatsApp us your order number within 12 hours.
  • Once dispatched, cancellation is not possible — you may raise a return after delivery.
  • COD orders cancelled after dispatch will be flagged to reduce courier costs.

10. Situations Outside Our Control

We are not able to offer refunds or replacements in the following circumstances:

  • Delays or damage caused by natural disasters, floods, storms, epidemics, or government actions.
  • Packages undeliverable due to incorrect address or recipient being unavailable.
  • Tracking information deleted or lost by the courier or local post office.
  • Packages held or confiscated by customs (not applicable for standard India deliveries).

We will always inform you if any of the above situations affect your order, and do our best to find a solution.

11. Policy Updates

LashliftCo may update this policy at any time. The current version is always available at lashlift.store. By placing an order, you accept the version of this policy in effect on the date of purchase.

Return rules summary

  • Returns accepted for 2 daysReturns accepted for 2 days
  • ₹99.00 flat rate return shipping
  • No restocking fee

    ₹99.00 flat rate return shipping

  • No final sale items

    No restocking fee


Questions? We're just a text away. Email: lashliftco.store@gmail.com Mon–Sat | 10 AM – 7 PM IST